Collect from Website Visitors
When you visit CoinPal website or use CoinPal service, we will collect information that you send to us via your computer, mobile phone or other access device. Information sent to us includes: the data on the web page you visit, the IP address of your computer, the device identifier, the type of operating system you are using, your location, mobile network information, standard web log data, and other information. Web log data includes the type of browser you use and the inbound and outbound traffic to our website. When you visit CoinPal website or use CoinPal service, we also collect information about your transactions and activities.
Collect from CoinPal Users
You can provide your information to us by filling out a form on our website (such as CoinPal account registration) or by contacting us (for example by email or phone). The ways in which you provide information to us include:
Website visitors and CoinPal users have the right to refuse to provide personal identity information, but they should be aware that this may prevent them from using CoinPal's services.
When you apply for an CoinPal personal account, perform any transaction on the CoinPal platform or use other CoinPal services, we collect personal information from you. This may include:
When you apply for an CoinPal corporate account, perform any transaction on the CoinPal platform or use other CoinPal services, we collect corporate information from you. This may include:
It is your responsibility to provide accurate and up-to-date information to us.
To help protect you from fraud and to prevent abusing your personal information, we may collect information about your use of our website or CoinPal services and their interactions. For example, we may evaluate your computer, mobile phone, or other access device to identify any malware or activity. We may also collect other information you provide or about you in other ways.
In accordance with relevant laws and regulations and national standards, we may collect and use your personal information in accordance with the law without the consent of you under below situations:
When you visit our website or use CoinPal service, we (including our business partners) use a small text file called cookies or other tracking technologies to track information about your use of our websites and services. A cookie is a small text file stored on your computer or mobile device when you visit the website. It allows websites to remember your actions and preferences over a period of time (such as login, language, font size, and other display preferences), so you don't have to log back in when you return from one page to another. Cookies are often used to record the habits and preferences of visitors as they navigate through various projects on the platform. The information collected by the cookies is anonymous collective statistics and does not contain personal data. Cookies cannot be used to obtain data on your hard drive, your email address, and your private data, which allows the platform or service provider system to recognize your browser and capture and remember information.
We use these technologies to achieve the following goals: Identify your customer identity; customize your online experience, customize CoinPal services, website content and advertising; evaluate promotional effects; help ensure your account is safe and unharmful; reduce risk and prevent fraud; improve our website and CoinPal services reliability and security. We may also use the information we collect to ensure compliance with the Bank Secrecy Act ("BSA") and Anti-Money Laundering ("AML") Program ("BSA / AML Program") and to ensure your account security by detecting irregular or suspicious account activity.
We use both session cookies and persistent cookies. When you log out of your account or close your browser, session cookies will be invalid and will no longer work; persistent cookies will remain in your browser until you delete them or invalidate them. We will encode the cookies so that we can interpret the information stored on them.
Most browsers are set to accept cookies automatically. When you complete a browse or page operation, some cookies expire and other cookies remain on your computer or other device until they are deleted or expired. You may choose to refuse to use our cookies, but this may affect the functionality of CoinPal service or your user experience.
The platform implements appropriate physical, electronic, management and technical measures to protect user information. In this policy, we use the term "user information" to describe information that can be associated with a particular individual and that can be used to identify that person. We believe that personal information does not include anonymous information that cannot be used to identify a particular user. Our computers store and process your personal information in locations in the US, Asia and Europe, and around the world. Security measures taken by the platform include but are not limited to:
In addition to our efforts to ensure the security of your personal data storage and processing, you should not disclose your login password or account information to anyone to protect your personal data. Whenever you log in to our website, especially when you use someone else's computer or a public internet terminal, please remember to click and quit after the operation. Your efforts and assistance are absolutely helpful for us to protect your personal information.
Our primary purpose in collecting personal information is to provide you with a safe, fluid, efficient, and personalized experience. We may use your personal information for the following purposes:
Authorizing by User Agreement, we can call you, send a text message or email you (specifically, the email address provided by the user will be used to receive news, updates, announcements, related products or services promotion from the platform and updated order information).
In addition, we have adopted global standards to prevent money laundering, terrorist financing and economic sanctions, which requires us to conduct due diligence on our clients. This may include using third-party data and service providers to cross-match your personal information with its data.
We will disclose your personal data or other information for the following reasons:
You can log in to your account at any time and view your account settings and user information. You can view, modify and delete your personal information. You are responsible for the authenticity of the information you have filled out. You can also cancel your account through the CoinPal website. If you cancel your CoinPal account, we will mark your account as "logged out" in the database, but may still retain personal information in your account to resolve disputes and issues, assist with any investigation, avoid fraud, implement our User Agreement or take other actions required or permitted by law.